Frequently Asked Questions
These are some of the questions we often get asked, together with answers, of course!
What Is Your Graduation?
Your Graduation is a system designed to make the administration of a graduation ceremony as easy as possible.
Hire or Buy?
While most hire, it is possible to buy your academic dress. If the buy option is not listed on this page please complete your hire order, then email firstname.lastname@example.org with your order number.
We require your full height, chest and head measurements to provide you with the correct sized gown and hat. We always carry spares on the day if you are unsure and all hats are fitted by our staff.
This will be clearly sign posted on the day.
Gowns to be returned on the day, the location will be clearly sign posted if different from the collection point. All gowns are tagged with your name and this is used as proof of return; all hired items must be returned and are chargeable at retail price if lost or damaged.
Gown, hood and hat colours differ depending on your award, it is best to do an online search for your award and validating institution to find out.
Keep your gown for an extra week to have photographs with family and friends who couldn’t attend the ceremony. We provide you with a pre-paid returns bag so all you need to do is post it back to us after 1 week.
What Should You Wear Under The Gown?
Traditionally most graduands wear dark clothes with light or white shirts or blouses. As this is a formal occasion smart attire should be worn. More about this
Can I hire on the day?
If you do not pre-order, we should have spares available to hire on the day, please note a £10 surcharge applies to orders made on the day; we cannot guarantee we will have the full and correct items availabel but will always do our best to help.
Where/When Are Photos Taken?
Photography usually takes place before and after the Ceremony in our studio area, this is clearly signposted on the day of your event!
How can I order Photographs
You have 2 opportunities to order:
1. On your original order (e.g. at the same time as ordering your Gown and/or Tickets [if applicable])
2. Logging back into your account prior to the deadline, this is usually 5 days prior to the start of the ceremonies.
I have not pre-ordered photography, can I do this on the day?
Unfortunately, if you have not pre-ordered the £15 Photography Session or a package, you cannot attend the studios on the day
How do I view my images?
After the event you will receive an email link to view and complete/pay for your order, this should be received within 5 days of your event but please check junk/spam folders! If you have not received a link within 5 days please email email@example.com stating your name, email and event you attended, requesting the link to be resent.
When should I receive my Photography Order?
Once you have completed your order, it should be received within 28 working days, we will keep you updated on the progress of your order via email including the tracking information once dispatched!
This is how many guest tickets you can order; limits are set by the Institution, not our company.
Extra Ticket Requests
Should you require extra tickets you can request them, however this is not guaranteed.
When Will You Be Contacted Regarding Extra Tickets?
It is likely that once the initial closing date has passed, you may be contacted via email should extra tickets become available.
How do I receive my Ticket(s)?
You will be notified by your institution, they may be collected on the day, posted out in advance, or emailed.